WARRANTY

All ForceSabers come with a standard two month warranty, all warranties start from when the buyer receives their order.

The following will be covered under the ForceSaber Warranty:-

 

  1. Any fault in the battery case due to manufacture error.

  2. Any fault in the LED due to electrical or manufacture error.

  3. Any electrical fault which could be due to lose wiring in relation to battery case, switch or LED. This excludes wiring to soundcards and speakers.​

 

 

The following will not be covered under the ForceSaber Warranty:-

 

  1. Any damage to blades such as cracking, bending, dint's or discoloration due to prolonged exposure to strong UV light, also product being used in extreme combat or placed under extreme stresses

  2. Any damage caused to the threads for the micro-screw due to over-tightening.

  3. Any tampering to wiring to cause an electrical fault.

  4. Any tampering to the electronics to result in an electrical fault.

  5. Any intentional damage caused to the hilt or blade to create a cause for a return.

  6. Any damage to speakers or soundcards. 

  7. Any damage caused by using a charger with an output higher than 5 Volts on models with sound.

  8. Any damage caused to electronics by leave the battery's inside the saber for periods longer enough to cause the battery acid to escape.

 

 

All ForceSabers are continually quality checked from the start of construction up until completion. Once the ForceSaber has been completed every Forcesaber is tested on the following:-

 

  1. The blade is tested to ensure there are no faults.

  2. The blade locking nut is tested to ensure the thread has no failures or possible issues through continued use.

  3. The battery pack, switch and LED are tested with specific test batteries to ensure everything functions as it should do with no failures or possible issues.

 

 

Once this testing process has been completed every product is fully cleaned by wiping down the saber with white spirits, carefully wrapped in bubble wrap and placed inside the postal tube. The product will be collected by Hermes and delivered by signed for delivery.

 

 

RETURNS POLICY.

 In the event of a return ForceSabers withholds the right to complete the following if needed.

 

  1. We may ask for photographic proof before accepting a return.

  2. Use any resources available to investigate the cause for a return.

  3. If the return is fraudulent it will therefore be invalid if the facts have been amended to benefit the buyer and the buyer has specifically mislead ForceSabers on the grounds of the return, this can void any return under the policy.

  4. We will not accept a return based on: - "There are scratches on the handle or blade", "there is no sound installed" or "the black wire came off the battery case when we first got it" We will not accept returns based on these specific points as each listing has the:-  "Product Info​" button which covers all these aspects of our products. 

  5. We will investigate all cases, but a return based on the following might not be accepted:- “it’s not as described” or “I’ve changed my mind” or  "I'm just not happy with the product".

  6. ForceSabers UK cannot be held responsible if a buyer has not read and fully understood the information provided or made assumptions on a product without reading the information.

  7. If a buyer needs to return the product this must be due to a manufacture error / electrical fault.

 

All products returned must be returned in the exact same condition as received. If they are not returned in the same condition this can either void the return or result in a reduction in the possible refund.

 

If returned and the item has suffered extreme damage (no longer resalable) ForceSabers cannot accept this return and the buyer will have to pay for the product to be posted back as no refund will be provided in this situation.

 

If ForceSabers are at fault in the product and the product has to be returned within the two months warranty that the following processes are in place:-

 

In the event of a return ForceSabers the buyer is responsibale for paying for the return postage.

Proof of postage will need to be provided by the buyer and email (ForceSabers@Gmail.com) showing the date and tracking reference.

 

If the buyer is based outside of the UK, ForceSabers will not be responsible for customs charges or import tax and this must be paid by the buyer on all occasions.

 

Upon receiving the product if we find there is a fault, ForceSabers will take full ownership of the return postage and the buyer will not have to pay to have the order sent back.

 

However if there is no fault found upon receiving the product the buyer will have to pay for the full postage to have the item sent back.

 

Once we have received and signed for the return of the product we will provide one of the following choices:-

 

  1. Try to fix the fault on the product. 

  2. If we are unable to fix the fault we have the option to replace the product with the same model and blade colour.

  3. Alternatively allow shop credit to the amount paid in the original purchase towards another product. If the replacement product is off greater value then the difference will have to be met by the buyer.

  4. If damage has been caused due to incorrect charger being used we can offer to fix this but there will be a cost for parts and labour applied for this service.

 

 

In the event of any and all returns we will first attempt to fix and resolve the issue.

 

If ForceSabers are able to fix the product it will be sent back to the buyer by ForceSabers UK with no charge for return postage. This term will apply to all sales.

 

In the event ForceSabers are unable to fix the technical fault on the product ForceSabers will provide a brand new replacement, this will be the same model and blade colour from the original purchase.

 

If the Buyer chooses not to have the same product and wishes to change to an alternative model ForceSabers are happy to accommodate this request. To do so ForceSabers will refund the full amount paid in the original purchase as “in store credit”. Once the buyer has selected the new model they desire we will process the new order. If the new order / model is off greater value than the original purchase then the buyer will have to pay the additional amount plus a 20% administration charge for the upgrade.

 

In store credit will only be valid for up to 30 days. Also the upgrade administration fee will be based on the full value of the model being upgraded too.

 

If a return is needed due to an item being damage through general use / wear and tear we are always willing to provide any assistance needed. In the event this is needed we will need photo's showing the damage so we can ascertain the level of damage in order to provide a cost for this to be fixed / repaired. This cost will also include the cost of postage and packaging for the item to be resent to the buyer.

If Forcesabers agree to the return of an item that has been ordered from outside of the UK which could inure import tax ForceSabers will not be liable to pay this Tax. If any tax occurs the amount will be deducted from any refund amount and the refund processed once any import tax has been paid which can take up to 14 working days.

 

Please note any other form of return outside of the above will default to the cancellation policy.

CANCELLATIONS POLICY.

ForceSabers UK allows every buyer to cancel their order with no penalty up to two days after payment has been made. 

 

When processing the refund ForceSabers will issue the refund in the same method that the original purchase was made. If the payment was completed by card transaction, the refund can take up to 14 working days.

 

If a buyer wishes to cancel or amended the order after the two day period it will be the right of ForceSabers UK to decide if we wish to allow this. Please Note- If ForceSabers UK do allow the buyer to cancel or amend their order after the original two day period there maybe be additional charges applied to the cancellation which will result in a refund lower than the original amount paid by the buyer. 

 

Any cancellation made buy the buyer or ForceSabers UK after the two days will have a standard admin fee of £20 applied to any outcome.  Depending on when an order is cancelled after the two day period Forcesabers UK withhold the right to charge up too an addition  60% as well as the admin fee from the total cost of the sale at point of order. This is in place due to the nature of all our models be customer handmade to order and 100% bespoke. If a buyer would like to cancel or amend an order please emailing us at ForceSabers@Gmail.com.

 

 

Please Note all our product fall under this section:-

 

Section 28(1)(b) of the CCRs ( Consumer Contracts Regulations) excludes ‘the supply of goods that are made to the consumer’s specification or are clearly personalised’ from the right to cancel. This introduces confusion for consumers and advisers, as it means that some traders may supply both goods that are excluded from the CCRs right to cancel and goods where there is a right to cancel. It is important to note that this exemption, which refers to items being made to a consumer’s specifications, only applies to:-

● goods, so a pure service contract or one with only an incidental supply of goods, such as nails or glue, e.g. installation, would not be exempt(1);

● the supply contract, so any later alterations of standard products, e.g. on site to ensure correct fitting, will not make the supply contract an exempt one

● where the supplier/seller is a trader and the other party is a consumer(2);

● contracts concluded at a distance or off-premises(3)

 

 https://medium.com/adviser/can-consumers-cancel-contracts-for-goods-made-to-their-specifications-40950f345184 

 

 

POSTAGE, COURIER, IMPORT AND TAX FEES.

DISPATCH TIMES AND COURIER TIMES.

Any dispatch times provided on our products are intended for guidance only and not an exact time scale. Our delivery time frames are an approximation only and we would advise to allow plus or minus 1 to 2 weeks from the original time frame.

 

Dispatch times do not include national holidays and occasions when the office might be closed so please include these periods when placing orders.

 

ORDER FOR THE UK:

If an order has been placed for delivery within the UK we provide two options for couriers. 

The first option is free delivery with Hermes which have a 3 - 5 working delivery time frame. We will send this with full cover to a maximum value of £300 which is the highest cover Hermes provide. If you choose to use this option and your order has a value higher than this amount the highest you can claim for is £300.

 

The second option is a paid for service through ParcelForce, we will send any order on this option through their 24hr shipping setup with full cover to a value of £500.

 

Please note both couriers do advise there can be delays in delivery times due to situations or errors that can happen. If in the event your order has been dispatched and then suffers delays Forcesabers can not be held responsible for a situation outside of our control. We will make every effort to try and assist / rectify the situation but this does not automatically qualify someone to compensation / part refund. For any compensation in these eventualities the recipient will need to take this up with the courier.

 

Once an order has been dispatched and is in the hands of the courier, if an amendment needs to be made to the delivery address or alternative arrangements made this must be agreed between the courier and the recipient as the recipient takes full responsibility if a order is lost or stolen. (eg if the recipient requests the courier to leave it in a pre-arranged location without it being signed for and the item is then lost or stolen the recipient can not pursue Forcesabers for compensation as Forcesaber will not be held liable for situations such as these).

 

ORDER FOR OUTSIDE THE UK:

If an order has been placed for delivery outside of the UK, ForceSabers will only charge the buyer for the postage costs and packaging costs to ship the product to the buyer, this will be on top of the product sale amount.

 

If at any point the buyer is presented with any type of Import Fee, Import Tax including or any type of VAT, ForceSabers UK will not be held responsible for any payment of any amount in this regard.

 

​​Any purchase made by a buyer outside of the UK are fully accepting that once the payment has been made it is then their responsibility to take full ownership and pay any and all variations or additional costs or any Import Fee for their product once it has left the UK.

 

Courier:-

All orders outside the UK will be sent with Parcel Force International as the designated courier where applicable. 

Due to all courier Terms and Conditions we are not able to send any models with batteries. This relates to any model saber sold with sound effects (SFX). Due to this a customer can request a refund of £3 for the Li-ion battery.

 

This service will be a tracked service resulting in a signed for delivery.

 

The postage charge for the courier will cover the following:-

 

  1. Cost of packaging

  2. Full cover for the value of the sale excluding postage.

  3. Full courier service from collection to signed for delivery.

 

 

LOST OR STOLEN ORDERS:-

 

If in the process of delivering a compelted order the parcel is lost or stolen while in the ownership of the courier Forcesabers will have to start a claim with the relevant courier.

 

Forcesabers are unable to provide the following while a claim is in process:-

We will not be able to provide any type of financial compensation until the courier has completed their claims process.

We will not be able to provide any replacement product until the courier has completed their claims process.

Once the courier has completed their claims process and if the courier finds they have been at fault and agreed to refund the cover of the shipping and value of the parcel Forcesabers will then be able to offer a replacment model or a refund to the maximum amount covered by the cover. (I.e. Herems max cover £300, ParcelForce £500).

 

Postal address:-
When placing an order for delivery outside of the UK the buyer will provide a contact phone number and email address which will be provided to the courier.

 

Every address provided for delivery must be 100% accurate for and international delivery.

 

 

  • Once an order has been completed and if the product can not be dispatched or delivered due to issues with an address there will be no form of refund from ForceSabers UK. If the order can not be delivered due to issue with the address provided at purchase and the item is returned too ForceSabers UK the buyer will have to pay again for the item to be posted back to them, an admin fee of £10 will also be added to this cost. If an order can not be dispatched due to issues with the postal address ForceSabers will consider a part refund in regards to the postage paid at purchase, however there will be no refund on the product itself. We must stress the responsibility for the delivery address outside of the UK is fully the responsibility of the buyer, if the information provided is incorrect ForceSabers UK will not be held responsible. 

 

 

 

TERMS OF SALE

Please note the following applies to all purchases

 

When receiving your delivery if there is reason to believe the product has been damaged upon receipt at point of delivery Do Not Sign for the delivery.

 

Once the delivery has been signed for you are confirming by contract that everything is in order and there are no issues or causes for concern with the product as the packaging is in a good state of repair. Once the delivery has been signed for we will not be able to accept a claim for damage during transit or a return based on this.

 

Once you have made payment for the product you are confirming the following:-

 

You have fully read and understood all the information provided. This includes:-

 

  1. SFX Info (if purchasing a saber with sound)

  2. Product Info

  3. Standard Warranty

  4. Returns Policy

  5. Cancellation Policy

  6. Postage Info

 

 

As you are confirming you have read and understood the above 6 sections you are confirming you are fully aware of what you are purchasing and have completed the purchase in sound mind and body.


When making payment the owner of the card / account legally completed the purchase and this was not done without their consent or knowledge.

 

Due to these 3 points we can't accept a return due to change of mind or item not as described. 

 

As per the returns policy we will not accept a return based on the grounds of “there are scratches on the handle” or “there is no sound installed on this” We have gone to great lengths to provide very detailed information and cannot be held responsible if a buyer has not read the information provided. 

 

If a return is requested and the return is found to be on the bases that a buyer hasn’t read the details on the product and information provided we are unable to accept this return.

 

If an order needs to be cancelled or returned as the payment was made illegally (without the permission or knowledge of the card holder or account holder) we will be unable to assist or cancel any order and this should be reported to the buyers local authorities.

 

Lost or Damaged:-
If any product  is reported “lost” ForceSabers UK will open a claim with the courier.

 

When ForceSabers UK opens a case for a lost order with the courier, we will only provide a refund once the claim has been closed and ForceSabers UK have received the full refund from the courier.

 

Please note ForceSabers UK will only provide a full refund for “lost” orders once ForceSabers has received the full compensation from the courier.

 

If any product shipped outside of the UK is reported “damaged” ForceSabers UK will only accept this update through the courier.

 

If the buyer contacts ForceSabers UK and advises the item has been damaged in transit we will not be able to accept this claim.

 

At the point the courier is delivering the product to the buyer if the buyer signs for the delivery they are signing to confirm the following:-
There are no issues with the delivery
There are no signs of damage to the packaging
Upon singing the buyer is confirming everything is in order and there is no damage to the parcel or its contents.

 

Once the product has been signed for with the courier this is completion of the contract between ForceSabers UK and the buyer. Once signed the buyer has confirmed everything is ok and in good order and good condition. 

LIABILITY POLICY.

 By purchasing our product the buyer will forfeit all their rights to bring any form of law suit against ForceSabers UK for any reason. Additionally the buyer will also make every effort to obey safety precautions as listed in writing and as explained. If the buyer is unsure on any point they will ask for clarification when needed. ForceSabers UK must state for the legal record that our products are not intended to be used in any manner which could cause any form of physical harm to either the buyer or any third party. It is the intention of ForceSabers UK that our products are used in a non-dangerous and none violent way. Any injuries caused or received by any party after purchase are doing so solely on their own instruction and against the guidance and advice of ForceSabers UK.

 

Upon completion of purchase of goods this agreement releases ForceSabers UK from any and all liability relating to any injuries that may occur during any and all forms of activity / display of our products in private or in public. The buyer will not use this item to make a physical connection with another living being. By completing payment the buyer has confirmed they have read all the provided information relating to the product and therefore this agreement, The Buyer agrees to hold ForceSabers UK entirely free from any and all liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence.

 

The buyer also acknowledges the risks involved in duelling and play fighting or using our product in an unsafe way. These include but are not limited to any form of bodily harm, injury caused or incurred from misuse of our products. Upon purchase the buyer is confirming that all risks have been made clear and they have fully read and understood everything outlined as part of the contract of purchase. Additionally, the buyer will not have any conditions that will increase the likelihood of experiencing injuries while using our products. When signing for the delivery the buyers is confirming the following:-
There are no issues with the delivery
There are no signs of damage to the packaging
Upon singing the buyer is confirming everything is in order and there is no damage to the parcel or its contents.

 

Once the product has been signed for with the courier this is completion of the contract between ForceSabers UK and the buyer. Once signed the buyer has confirmed everything is ok and in good order and good condition.