POSTAGE, COURIER, IMPORT AND TAX FEES.
DISPATCH TIMES AND COURIER TIMES.
Any dispatch times provided on our products are intended for guidance only and not an exact time scale. Our delivery time frames are an approximation only and we would advise to allow plus or minus 1 to 2 weeks from the original time frame.
Dispatch times do not include national holidays and occasions when the office might be closed so please include these periods when placing orders.
Once an order has been completed it will then be booked in for collection on the next working day. Due to how different systems operate we will update any order with tracking number once it has been booked in for collection. The order will then be collected on the next working day. Please note on the very rare occasion situations beyond our control can happen which could delay the collection process.
ORDER'S FOR THE UK:
If an order has been placed for delivery within the UK we provide two options for couriers.
The first option is free delivery with Hermes which have a 3 - 5 working delivery time frame. We will send this with full cover to a maximum value of £300 which is the highest cover Hermes provide. If you choose to use this option and your order has a value higher than this amount the highest you can claim for is £300.
The second option is a paid for service through ParcelForce, we will send any order on this option through their 24hr shipping setup with full cover to a value of £500.
Please note both couriers do advise there can be delays in delivery times due to situations or errors that can happen. If in the event your order has been dispatched and then suffers delays Forcesabers can not be held responsible for a situation outside of our control. We will make every effort to try and assist / rectify the situation but this does not automatically qualify someone to compensation / part refund. For any compensation in these eventualities the recipient will need to take this up with the courier. Once dispatched the fee paid for Parcel Force shipping cannot be refunded.
Once an order has been dispatched and is in the hands of the courier, if an amendment needs to be made to the delivery address or alternative arrangements made this must be agreed between the courier and the recipient as the recipient takes full responsibility if a order is lost or stolen. (eg if the recipient requests the courier to leave it in a pre-arranged location without it being signed for and the item is then lost or stolen the recipient can not pursue Forcesabers for compensation as Forcesaber will not be held liable for situations such as these).
ORDER FOR OUTSIDE THE UK:
If an order has been placed for delivery outside of the UK, ForceSabers will only charge the buyer for the postage costs and packaging costs to ship the product to the buyer, this will be on top of the product sale amount.
If at any point the buyer is presented with any type of Import Fee, Import Tax including or any type of VAT or duties, ForceSabers UK will not be held responsible for any payment of any amount in this regard.
Any purchase made by a buyer outside of the UK are fully accepting that once the payment has been made it is then their responsibility to take full ownership and pay any and all variations or additional costs or any Import Fee for their product once it has left the UK.
All orders outside the UK will be sent with Parcel Force International as the designated courier where applicable.
Due to all courier Terms and Conditions we are not able to send any models with batteries. This relates to any model saber sold with sound effects (SFX). Due to this a customer can request a refund of £3 for the Li-ion battery.
This service will be a tracked service resulting in a signed for delivery.
The postage charge for the courier will cover the following:-
Cost of packaging
Full cover for the value of the sale excluding postage.
Full courier service from collection to signed for delivery.
LOST, STOLEN & DAMAGED ORDERS:-
If in the process of delivering a compelted order the parcel is lost, stolen or damaged while in the ownership of the courier Forcesabers will have to start a claim with the relevant courier.
Forcesabers are unable to provide the following while a claim is in process:-
We will not be able to provide any type of financial compensation until the courier has completed their claims process.
We will not be able to provide any replacement product until the courier has completed their claims process.
Once the courier has completed their claims process and if the courier finds they have been at fault and agreed to refund the cover of the shipping and value of the parcel Forcesabers will then be able to offer a replacment model or a refund to the maximum amount covered by the cover. (I.e. Herems max cover £300, ParcelForce £500).
When placing an order for delivery outside of the UK the buyer will provide a contact phone number and email address which will be provided to the courier.
Every address provided for delivery must be 100% accurate for and international delivery.
Once an order has been completed and if the product can not be dispatched or delivered due to issues with an address there will be no form of refund from ForceSabers UK. If the order can not be delivered due to issue with the address provided at purchase and the item is returned too ForceSabers UK the buyer will have to pay again for the item to be posted back to them, an admin fee of £10 will also be added to this cost. If an order can not be dispatched due to issues with the postal address ForceSabers will consider a part refund in regards to the postage paid at purchase, however there will be no refund on the product itself. We must stress the responsibility for the delivery address outside of the UK is fully the responsibility of the buyer, if the information provided is incorrect ForceSabers UK will not be held responsible.
COMPLETION OF CONTRACT
Once the courier has delivered the product and it has been signed for or proof of delivery is provided the contract for any existing order is at this point completed.
At point of delivery if there appears to be any issue with the packaging the buyer must not accept this delivery and return to sender on the grounds the product is damaged. We would kindly ask the buyer to contact to update us to any issue they are aware of.
If the buyer accepts any delivery which has visable signs of damage and then finds the product has been damage we will be unable to cover this. Accepting the delivery confirms there where no issues or grounds to show an issue with the product up until that point and everything is in good order.