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RETURNS POLICY.
In the event of a return, ForceSabers withholds the right to complete the following if needed.
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We may ask for photographic proof before accepting a return.
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Use any resources available to investigate the cause for a return.
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If the return is fraudulent it will therefore be invalid if the facts have been amended to benefit the buyer and the buyer has specifically misled ForceSabers on the grounds of the return, this can void any return under the policy.
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We will not accept a return based on: - "There are scratches on the handle or blade", "there is no sound installed" or "the black wire came off the battery case when we first got it" We will not accept returns based on these specific points as each listing has the:- "Product Info" button/section which covers all these aspects of our products.
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We will investigate all cases, but a return based on the following might not be accepted:- “it’s not as described” or “I’ve changed my mind” or "I'm just not happy with the product".
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ForceSabers UK cannot be held responsible if a buyer has not read and fully understood the information provided or made assumptions about a product without reading the information.
All products returned must be returned in the exact same condition as received. If they are not returned in the same condition this can either void the return or result in a reduction in the possible refund.
When a product is being returned to ForceSabers, it is the responsibility of the sender/customer to ensure there is tracking and a tracking number in place. The send must also ensure that the return shipping has extended cover or enough cover to cover the product in the event it is lost . ForceSabers can not be held responsible for any lose or theft of a return.
If in the unlikely event ForceSabers never receives the returned item and it has been confirmed as lost by the sender’s courier, the sender will have to make a full claim with the courier for the lost product. ForceSabers will not be held liable for any event such as this.
If a return is needed as the sdcard on a xenpixel board has been accessed by the buyer and updates / modifactions have failed this is not an option we allow. We will however provide a service to reset all the software back to the default settings for a fee of £25 this does not cover return postage costs. Any costs incurred by import tax or courier fees are payable by the lightsaber owner and not ForceSabers UK.
If returned and the item has suffered extreme damage (no longer resalable) ForceSabers cannot accept this return and the buyer will have to pay for the product to be posted back as no refund will be provided in this situation.
If ForceSabers are at fault in the product and the product has to be returned within the two months warranty the following processes are in place:-
In the event of a return ForceSabers will paying up to £11.99 for the return postage. (If ForceSabers are not at fault then the buyer will have to pay for the return postage costs. This will also apply to the terms on the black wire not connected and the locking nut no longer working due to damaging the threads from over tightening the nut).
Proof of postage will need to be provided by the buyer and email (ForceSabers@Gmail.com) showing the date and tracking reference.
If the buyer is based outside of the UK, ForceSabers will not be responsible for customs charges or import tax and this must be paid by the buyer on all occasions.
Upon receiving the product if we find there is a fault which was caused by Forcesaers, ForceSabers will take full ownership of the return postage up to £11.99 and the buyer will not have to pay to have the order sent back up to the amount stated, anything more the buyer will have to pay.
However if there is no fault found upon receiving the product the buyer will have to pay for the full postage to have the item sent back.
Once we have received and signed for the return of the product we will provide one of the following choices:-
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Try to fix the fault on the product.
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If we are unable to fix the fault we have the option to replace the product with the same model and blade colour.
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Alternatively allow shop credit to the amount paid in the original purchase towards another product. If the replacement product is off greater value then the difference will have to be met by the buyer.
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If damage has been caused due to incorrect charger being used we can offer to fix this but there will be a cost for parts and labour applied for this service.
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The Xenopixel board is no longer working (if this has been accessed after dispatch)
In the event of any and all returns we will first attempt to fix and resolve the issue.
If ForceSabers are able to fix the product it will be sent back to the buyer by ForceSabers UK with no charge for return postage. This term will apply to all sales.
In the event ForceSabers are unable to fix the technical fault on the product ForceSabers will provide a brand new replacement, this will be the same model and blade colour from the original purchase.
If the Buyer chooses not to have the same product and wishes to change to an alternative model ForceSabers are happy to accommodate this request. To do so ForceSabers will refund the full amount paid in the original purchase as a “credit note”. Once the buyer has selected the new model they desire we will process the new order. If the new order / model is off greater value than the original purchase then the buyer will have to pay the additional amount plus a 20% administration charge for the upgrade.
In store credit will only be valid for up to 30 days. Also the upgrade administration fee will be based on the full value of the model being upgraded too.
If a return is needed due to an item being damage through general use / wear and tear or the wrong charger was used on a model with sound and the soundboard has been damage as a result, we are always willing to provide any assistance needed. In the event this is needed we will need photo's showing the damage so we can ascertain the level of damage in order to provide a cost for this to be fixed / repaired. This cost will also include the cost of postage and packaging for the item to be resent to the buyer.
In the event a return is need because a model has been damage by the customer (ie wrong charger used on a model with sound) Forcesabers will be happy to provide any assistance needed to resolve and fix the model. However in situations such as this the customer will be fully liable to pay for the cost of fixing the damage. The cost will cover return postage, Parts and labour. This cost will vary depending on model.
If Forcesabers agree to the return of an item that has been ordered from outside of the UK which could incure import tax ForceSabers will not be liable to pay this Tax. If any tax occurs the amount will be deducted from any refund amount and the refund processed once any import tax has been paid which can take up to 14 working days.
Please note any other form of return outside of the above will default to the cancellation policy.
XenoPixel Returns Policy
At point of purchase every customer is given the option of "SD Card Access" with the option of "provide Access" or "No Access" to the SD Card. Along with this every customer can at any time email ForceSabers or if available use the online chat to ask or gain more information in relation to how XenpPixel boards operate or more information on the "SD Card Access". There is also more information provided through the "important Product Info" button readily accessible at the top of the NeoPixel main page, and the "IMPORTANT INFO" section specifically addresses the SD Card portion of the soundboard setup.
As ForceSabers have allowed easy access to information in relation the XenoPixel Boards and SD Card access and when completing an order the customer has agreed to the T&C's which state they have read the above sections (Important Info) ForceSabers are unable to accept any return due to a customer changing their main after the have received their order relating to "No access to the SD Card".
However If SD Card access is needed once and order has been delivered the Lightsaber can be sent back and ForceSabers can upgrade the lightsaber to accommodate SD Card access but there is a standard charge of £50.
This £50 charge is to cover the loss of parts to access the electronics and then to cover the replacement of lost parts and new additional parts such as a chassis and re-instalation. It also covers the return postage and packaging costs.
We are advising you on the above because it is important you are fully aware of what impact access and no access to the SD Card has on your purchase for future us on your Neopixel Lightsaber.
CANCELATIONS & REFUNDS
ForceSabers UK allows every buyer to cancel their order with no penalty up to two days after payment has been made.
When processing the refund ForceSabers will issue the refund in the same method that the original purchase was made. If the payment was completed by card transaction, the refund can take up to 14 working days.
If a buyer wishes to cancel or amended their order after the two day period it will be the right of ForceSabers UK to decide if we allow this.
Please Note- If ForceSabers UK do allow the buyer to cancel or amend their order after the original two day period there maybe be additional charges applied to the amendment or the cancellation which could result in a refund lower than the original amount paid by the buyer.
Any cancellation made buy the buyer or ForceSabers UK after the two days could have the following applied: -
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£20 Admin fee.
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Up to 60% deducted from the total paid to cover parts and labour costs to that point.
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Fast track is a none refundable service.
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Postage costs are non-refundable as any payments go directly to the courier and cannot be retrieved once an order has been delivered.ny ship
As all ForceSabers UK product are custom handmade to order and 100% bespoke our products operate as a commision purchase and therefore do not fall under normal purchasing legislation. This includes legislation such as: - "Sale of Goods Act", "Distance Selling Regulations" and "consumer rights".
Bespoke products as confirmed by "Citizens advice","consumer rights" and Gov webpages do not cover bepsoke product and as such bespoke product have no returns or refunds cover unless there are techinical issues with the product.
If a buyer would like to cancel or amend an order please emailing us at ForceSabers@Gmail.com.
Please Note all our product fall under this section:-
Section 28(1)(b) of the CCRs ( Consumer Contracts Regulations) excludes ‘the supply of goods that are made to the consumer’s specification or are clearly personalised’ from the right to cancel. This introduces confusion for consumers and advisers, as it means that some traders may supply both goods that are excluded from the CCRs right to cancel and goods where there is a right to cancel. It is important to note that this exemption, which refers to items being made to a consumer’s specifications, only applies to:-
● goods, so a pure service contract or one with only an incidental supply of goods, such as nails or glue, e.g. installation, would not be exempt(1);
● the supply contract, so any later alterations of standard products, e.g. on site to ensure correct fitting, will not make the supply contract an exempt one
● where the supplier/seller is a trader and the other party is a consumer(2);
● contracts concluded at a distance or off-premises(3)
