IMPORTANT FAQ

Do you have an update on the status of my order?

We fully appreciate how excited you are to get your new saber just as we would be if we were waiting for one.

It is important to know that each week we create between 20 - 50 Forcesabers, each Forcesaber is created in line with hundreds of other orders. 

 

Because of this sadly we are unable to provide individual updates on the progress of one individual build / order.

 

The only answer we can provide to this question is to kindly check your order confirmation for your order date, and under the "Order Summary," it will provide a guide to the number of weeks you can expect your order to be dispatched. We do not include weekends, national holidays or periods when we are closed in this dispatch time frame, so please take this into account for your dispatch date.

 

Please note this time frame is only a guide as every model is 100% handmade from scratch to order. There are also other factors to take into account such as the volume of orders, and delays in needed raw materials and parts which can all affect the time frame. Even though we go to great lengths to minimize any of these aspects dispatch times can still be effected by 2 - 4 weeks.

 

We would like to thank you for your patience and understanding on this as it is appreciated.

 

 

 

My RGB Saber isn't charging?

If you find that you placed your saber on charge for 8 hours and it won’t turn on please follow these steps:-

  1. At the base of the hilt you will see a black round hollow end cap.

  2. Gently prize this off with a small screw driver or the edge of a spoon.

  3. Once the end cap has been removed very gently pull out the battery case until you can just two white plugs.

  4. Unplug the white plug connecting the red and black wires and then after 3 seconds plug it back in again and try and turn it on.

  5. It might take 3 or 4 attempts at doing this before the lightsaber kicks back into life.

  6. If that works you shouldn't have any more issues again from there on in.

My XenoPixel Saber isn't charging? (No SD Card Access Setup)

If you find that you placed your saber on charge for 8 hours and it won’t turn on please follow these steps:-

  1. At the base of the hilt you will see a black round hollow end cap.

  2. Gently prize this off with a small screw driver or the edge of a spoon.

  3. Once the end cap has been removed very gently pull out the battery case until you can just two white plugs.

  4. Unplug the white plug connecting the red and black wires and then after 3 seconds plug it back in again and try and turn it on.

  5. It might take 3 or 4 attempts at doing this before the lightsaber kicks back into life.

  6. If that works you shouldn't have any more issues again from there on in.

My XenoPixel Saber isn't charging? (With SD Card Access Setup)

If you find that you placed your saber on charge for 8 hours and it won’t turn on please follow these steps:-

  1. At the base of the hilt you will see a black round hollow end cap.

  2. Gently prize this off with a small screw driver or the edge of a spoon.

  3. Once the end cap has been removed very gently pull out the chassis until you can just see the Micro SD Card. Don't not pull any further as this could damage the wiring.

  4. Once you can see the SD Card look for the "master rest" button as shown in the user guide. Press this once to turn off and cut all power to the lightsaber.

  5. After a few second press the "master Rest" button again to turn on and provide power to the lightsaber.

  6. It might take 3 or 4 attempts at doing this before the lightsaber kicks back into life.

  7. If that works you shouldn't have any more issues again from there on in.

Once you have done this you saber should be fine and have no future problems, however if the issue does happen again from lack of use repeat these steps.

 

It is to be noted if you intend on leaving the hilt as on display for long periods of time (Weeks, Months or longer) we would strongly recommend giving the battery a full charge. If the li-ion battery is allowed to fall below 5% power this can lead to the battery no longer accepting a charge and the only way to then fix this issue is to replace the battery which can be a chargable fix.  

 

 

 

Does this come with a blade?

Every Forcesaber sold comes with a 32 inch blade pre-fitted as standard.

If I buy a saber with sound will I get a charger?

Every model sold come with a USB charging cable as standard. We also provide a good charge on the battery so you can use it as soon as you get the saber.

Do you have purple or other LED colours

Regrettably we only have the colours listed in the items blade section. We are hoping to have a low cost RGB LED option coming in 2020 / 2021.

Can you help with a repair or a personal build

Due to liability reasons we are unable to provide repairs or restorations on any item that has not been purchased from ForceSabers UK. Sadly we are unable to provide advice or guidance in these areas. 

Why can't I get the colour I want on my saber?

The blade graphics provide are only a guide to the range of colour's we currently have. Sadly we don't have the full range available on models with and without sound. When you check out the available colour's will be there to select. If the colour isn't there then it isn't available on the model. 

Do you do commission builds?

We are always happy to look into new bespoke builds yes. Please check out this link to how we cover this aspect:- Custom builds

fsuk linear logo (jedi version with swip